FAQ

Good questions, quick answers

It works with compatible Samsung Smart TVs on your local network. RemotusTV is an independent product and is not affiliated with Samsung.

Free gives you the everyday remote — power, D-pad, volume, channels, number pad and Wake-on-LAN — with one paired TV and the light and dark themes. Pro unlocks unlimited paired TVs, all themes with custom colors and button skins, custom layouts and shortcuts, mouse and keyboard control, voice commands, backup/export & import, compact window sizes and startup options.

Yes. You can buy Pro right here on the site — payment happens on a secure checkout page and your license key is emailed to you. Then download the free app from the Microsoft Store and activate it with that key. You can also buy Pro inside the app through the Store.

Monthly and annual are subscriptions (annual saves about 33% and is billed once a year); Lifetime is a single payment that includes future Pro updates. All three unlock exactly the same Pro features.

A license key only applies to purchases made here on the site — after checkout it's emailed to you, and if you lose it you can open the Recover page, enter the same email, and we'll resend your RemotusTV keys. Bought Pro on the Microsoft Store instead? There's no key to recover: Pro is tied to your Microsoft account and activates automatically.

Anytime, and Pro stays active until the paid period ends. If you subscribed on the site, open the billing portal from the manage-subscription link; if you subscribed through the Microsoft Store, manage it in your Microsoft account.

You can use Pro offline in your day-to-day — normal use needs no connection. Just get online at least once about every 15 days so the app can revalidate your Pro automatically in the background. Only the initial activation and recovering your key always need a connection.

No account, no sign-up. Your pairings, themes and settings are stored in local files on your PC, and the app keeps automatic local backups — you can also export and import them as files. Nothing syncs to a server.

Windows 10 and 11. RemotusTV is a lightweight native app; the app itself is downloaded free from the Microsoft Store, and Pro can be bought there or on this site.

Voice is optional and off by default. When you use it, the audio is sent to Google's speech service to be transcribed — and only then. If you don't use it, no audio is ever sent.

A lot. Beyond light and dark mode (free), Pro lets you make the remote truly yours: your own background image, custom button and text colors, button skins, custom layouts and shortcuts, and compact window sizes. You can also schedule the look to change by time of day, back everything up, and share your setup with someone else.

Yes (Pro). Pick an image from your PC and RemotusTV uses it as the remote's background, so it looks exactly the way you want.

Yes (Pro). You can set custom accent, button and text colors — not just preset themes — to match your taste or your setup.

Light and dark mode are available to everyone. With Pro you can go further and schedule the interface to switch automatically at the times you choose — for example a light look during the day and a dark one at night.

Yes (Pro). RemotusTV keeps automatic local backups, and you can export your themes, layouts, colors and pairings to a file and import them back anytime — handy when you reinstall or move to a new PC.

Yes (Pro). Export your customization to a file and send it to a friend; they import it and get the exact same look — a great way to share a theme you built.

It's the same app and the same Pro features — only how you buy and manage Pro differs. On the Microsoft Store, Pro is an in-app purchase tied to your Microsoft account: there's no key to enter, and you manage or cancel it in the Store. On this site, you buy Pro on a secure checkout, get a license key by email, activate it in the app, and manage everything in your account here. Either way the app itself is always the free download from the Microsoft Store — pick whichever way is easier for you.

Ready to take control?

Unlock every feature — all themes, custom layouts, voice, mouse & keyboard, backup and more. Go Pro whenever you like.